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In Bulgaria

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Personal Health Assistant & Medical Concierge

Personal Health Assistant & Medical Concierge

Our Personal Health Assistant (also known as Concierge Medicine) is a service designed to help patients and their families organize and plan their healthcare journey. Each healthcare calendar is tailored individually—whether for a single patient or the entire family.

Second Opinion

If you have concerns about a diagnosis or would like it confirmed by another specialist, you can request a second opinion. This service (available in English and Bulgarian) is provided by an independent doctor, different from your treating physician. You may request a second opinion from specialists in Bulgaria or abroad. Importantly, this service is covered by your basic insurance.

How i-Health Supports You

Through the i-Health platform, we provide personalized health services for individuals, families, and business employees.

Who Can Benefit

The Personal Health Assistant service is available to:

  • Bulgarian and foreign citizens and their families

  • Medical tourists seeking solutions for their medical conditions or preventive programs— learn more about our Health and Medical Tourism in Bulgaria.
  • Diplomatic missions and embassies

  • Corporate clients (businesses and NGOs in Bulgaria and worldwide)

Contact Us

For more information, do not hesitate to contact our team – we are here to help you in Bulgaria.

Our team

Svetlana Sabotinova
Founder & Managing Partner, i‑Health

Mobile, Viber & WhatsApp: +359 887 887 888
Email: svetlana.sabotinova@i-health.bg

My name is Svetlana Sabotinova, and I am the Founder and Managing Partner of the i‑Health platform. I assist English-speaking patients in choosing suitable clinics and medical specialists in Bulgaria and arranging preventive health check-ups, medical consultations, and second opinions.

I provide personalised coordination throughout the entire process—from the initial enquiry to the completion of treatment—including communication in English, assistance with medical documentation, transfers, and accommodation. My goal is to ensure that every patient receives reliable information, personalised support, and peace of mind throughout their medical journey.

Sabina Abbara
Medical Tourism Coordinator – Italian-speaking patients

Mobile | Viber | WhatsApp: +359 885 790 849
Email: sabina.abbara@i-health.bg

My name is Sabina Abbara, and I am an Italian-speaking Medical Tourism Coordinator at i‑Health. With an educational background in Law and Italian Studies, I assist Italian-speaking patients in choosing the right clinic and medical specialist, translating medical documentation, and facilitating communication during consultations and treatment.

I provide comprehensive coordination throughout the entire medical journey, including transfers and accommodation, ensuring a smooth, safe, and stress-free experience in Bulgaria.

The service includes

  • Direct line to one of our health assistants
  • Manage your calendar with health care appointments.
  • Consultation to schedule an examination or visit to our partner clinics and laboratories
  • Preparation of an individual treatment plan, coordinated with specialist doctors.
  • Tests in a laboratory or in a place convenient for you (address visits)
  • Booking an appointment with specialist or clinical laboratory/dental lab.
  • Reminder for appointments, or consultation via SMS/Viber/WhatsApp or email.
  • Online pharmacy

We coordinate the communication between you and your chosen doctor and inform you about the required medical documents, tests and preparation for the upcoming consultation or procedure.

Service fee: 40 EUR per hour
Administrative fee: 50 EUR

All prices exclude VAT.

Additional services

  • Opportunity for the Personal Health Assistant to accompany you to the clinic or laboratory
  • Organization and provision of an offer for individual prevention program and check-up
  • Organizing a tests or/and examinations in your preferred destination (home, office, hotel)
  • Translator in English, Russian, and Italian
  • Hotel reservation, airport transfer hotel-clinic
  • Specialized medical transport
  • EPharma online pharmacy - non-prescription drugs, nutritional supplements and medical cosmetics. Our customers have 5% discount with Epharma online pharmacy, through our platform with promo code IHEALT5%.

Method of payment

The Personal Health Assistant service is paid according to the company’s price list and approved offer. We accept only bank transfers, payments ca be made each time or as a subscription, in accordance with the agreed conditions.

The amounts due are paid to the bank account of SANOMA Ltd:

Eurobank AD BULGARIA

IBAN: BG48BPBI81701606014140

SWIFT: BPBIBGSF

Payment reference: Full name of the patient + type of service (e.g., “subscription” or “one-time service”)

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